Weld County Doubles 911 Call Center Capacity With $5.2 Million Remodel

Weld County has doubled its 911 call center to 16,000 square feet, adding eight dispatching consoles and modernized infrastructure to handle rising 911 calls across the rapidly growing county. The $5.2 million remodel of the Weld County Regional Communications Center officially opened last Wednesday after just over two years of work.

Weld County's population surge explains the remodel's urgency. The county grew from 252,825 residents in 2010 to an estimated 369,745 in 2024—a 46 percent increase in 14 years, according to U.S. Census Bureau data.

Public Safety Communications Director Tina Powell said the expansion addresses growing demand. "The demand for 911 service will only increase as the county continues to grow, and our staff needs space to meet that demand," Powell said. "We're thankful for the board's support and excited to see how this expansion benefits our staff and the public needing help in an emergency."

The expanded center now features 22 dispatching consoles, up from 14, plus 10 guard-terminal and call-taking consoles, up from four. The 10 guard-terminal consoles can be converted to dispatching stations if needed.

The remodel modernized all critical systems with upgraded cabling, power, and network systems designed to support future emergency technology. The center also added a dedicated quiet room where dispatchers can decompress between difficult calls, addressing burnout concerns in high-stress emergency services. Improved lighting and ergonomic controls are designed to reduce fatigue during long shifts.

Weld County Commissioner Chair Scott James praised the 911 professionals at the opening. "This is an exciting day," James said. "You are truly the first responders … thank you for being the best of the best."

All law enforcement agencies countywide dispatch through the Regional Communications Center, making expanded capacity critical to the entire region.