Loveland Changes Payment Processing for Utilities, Sales Tax and Pulse Services
The City of Loveland has transitioned to a new payment processing vendor, requiring residents and businesses to update their records with Dallas-based mailing addresses for utility bills, sales tax payments and Pulse services.
The changes take effect October 31 for sales tax payments and November 3 for utility and Pulse bills, according to the October 24 announcement.
Utility customers should update payment records to: City of Loveland Utilities, PO Box 202152, Dallas, TX 75320-2152. Pulse customers should use: City of Loveland Pulse, PO Box 202148, Dallas, TX 75320-2148.
Businesses that collect and remit sales tax to Loveland must update their payment information to: City of Loveland Sales Tax, PO Box 202126, Dallas, TX 75320-2126.
The city did not anticipate significant delays in processing payments sent on time to the new addresses.
Online Tax Filers Must Update Bank Information
Businesses that file sales tax online through the city's Citizen Access system must notify their banks of a new Originator ID number by October 31. The new identifier is 1846000609.
This number, sometimes called a customer number or client ID, allows banks to route electronic payments correctly to the new processing facility. Failure to update the information by the deadline could cause processing delays.
Sales tax filing timeliness is determined by postmark date rather than receipt date, providing protection for businesses during the transition period. If payment delivery is delayed, taxpayers may receive failure-to-file notices, but no late fees will be assessed for returns postmarked by their deadlines.
Centralized Processing Common Among Colorado Cities
Municipalities commonly outsource tax and utility payment processing to financial centers like Dallas for operational efficiency and cost reduction, according to Colorado Municipal League resources. Large-scale processors offer specialized technology for check scanning, fraud detection and secure deposits that typically exceed capabilities of local municipal offices.
The consolidation allows cities to focus staff resources on customer service, compliance assistance and account management rather than routine payment handling operations.
Third-party payment processors provide automated receipt and posting of payments, lockbox services for mailed checks, electronic payment gateways, and integration with municipal billing systems.
Multiple Payment Options Available
Loveland Utilities serves more than 38,000 customer accounts across the city and adjacent service areas for electric, water, wastewater and broadband services. Customers can choose from several payment methods beyond mailing checks.
Online payments through the city's web portal accept credit cards, debit cards or ACH electronic transfers. An automated phone system processes payments through interactive voice response. In-person payments of cash, checks or money orders are accepted at designated city office locations.
Customers can also enroll in AutoPay for recurring bank withdrawals or sign up for paperless eBilling.
The monthly billing cycle will continue unchanged during the transition. All payment methods except mailed checks will use existing procedures and addresses.
Local Customer Service Remains Unchanged
Despite relocating payment processing functions to Dallas, all customer service operations remain in Loveland. Residents can contact specific departments for questions:
- Utility billing and utility-related business payments: [email protected] or 970-962-2111
- Sales tax payments and compliance: [email protected] or 970-962-2708
- Pulse billing and customer service: 970-541-4990
The processing transition follows standard municipal finance practices used across Northern Colorado communities. Colorado Department of Revenue regulations require municipalities to notify taxpayers of any changes to payment addresses or procedures to ensure compliance with state law.